Consumer Behavior
Despite Market Challenges, Consumer Spending Poised for Growth
A surge in tax-refund-related spending is expected this month.
Winning Strategies of Successful Customer Service Teams
Key tactics that thriving retailers and brands are pioneering in order to secure and maintain consumers.
Think Tank: Using Data-Driven Technology to Meet Consumer Demand for ‘Buy Now’
Navin Sharma, vice president of data management and analytics software at Pitney Bowes, explains.
Survey Shows Preference for Mobile Shopping, Impact of Push Notifications
Marketing platform provider Fluent polled nearly 3,000 U.S. adults.
Think Tank: Retail’s Wake-up Call
Marshal Cohen is chief industry analyst of The NPD Group Inc., and is a nationally known expert on consumer…
Important Lessons for Retailers Found in Unexpected Categories
Grocers are leading the charge in seamless digital and physical integration to avoid shopper turnoff.
Study: Gen Z Expectations on Social Platform Shopping
Gen Z says they want voice-activated shopping, curated subscription programs that include the rental option…
Think Tank: How Can Fashion ‘Do Good’ Well?
Susan Scafidi, founder of the Fashion Law Institute, explains.
Edgecase Announces Milestone Annual Growth With New Platform
The service provider facilitates shoppers to seamlessly find items online.
As Consumers ‘Shop With Their Thumbs,’ Mobile Strategies Needed
Nitin Mangtani, founder and chief executive officer of mobile platform provider PredictSpring, explains.
As E-commerce Growth Swells, Drones and Robots Seen Playing Key Role
Testing is ongoing, and regulatory issues also need to be implemented.
Survey Shows Millennials Have a Preference for Chatbots
The survey backs up prior reports on the deployment of chatbots in the fashion and beauty markets.
Smashbox Cosmetics Plots a Course Through the Land of Influencers
Smashbox's Ginny Chien weighs in on the "the crazy world of influencers."
Weekly Retail Sales Decline, but Sector Buoyed by Wall Street
The S&P Retailing Industry Group Index is up 6 percent for the year.
Cloud Curiosity: Uncertain About Security, Shoppers Hesitate
Consumers want the fluidity and convenience of cloud-based services without the safety concerns.