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Artificial Intelligence

Think Tank: The Consumer-Led Path to Personalization

Lucinda Duncalfe, ceo and president of Monetate, an omnichannel customization tool, discusses personalization.

Salesforce Updates AI Software for Improved Consumer Experiences

The solution provider has unveiled new features to resolve friction points encountered during the shopping…

Virtual Assistants Set to Change the Consumer Journey

AI-enabled virtual assistants are gaining ground—and changing the way we shop.

Think Tank: Prepare Now for the Future Convergence of AI and E-commerce

Tushar Patel, chief marketing officer of Kibo, explains.

WWD Launches Chatbots With Bot for Messenger, WeChat Channel

WWD is now serving fashion news on WeChat in China and via bot for Messenger.

Mastercard Releases Masterpass Bot for Intuitive Consumer Experiences

The financial services company is expanding its consumer engagement efforts through the deployment of…

Rue 21 Partners With Mode.AI for Virtual Stylist Tool

The retailer will offer customers a personalized and interactive chat bot powered by the technology.

Brand Loyalty: More Fleeting Than Ever

Adobe aims to reduce friction in consumer experiences with the launch of its Experience Cloud.

Bezos Says Customer ‘Delight’ at the Heart of Amazon Success

Amazon's leader said businesses need to stay ahead of fickle customers or face "painful decline."

Think Tank: Retailers, It’s Time to Try On AI for Size

Shelley Bransten, senior vice president of tech firm Salesforce, explains.

Intel’s NFL Venture Carves Path for Retailers to Up Experiences

The technology company will be delivering fans immersive experiences.

Garcia Jeans Uses AI to Produce Sales Collateral

Garcia Jeans aims to streamline the studio process by cutting out the “middle man” with robots. The Dutch…

AI is the Future—Here’s How Retailers Can Survive and Stay Relevant

Forget about the weather and fluctuating exchange rates. Retail's newest enemy is named Alexa—and she's not…

Bring on the Bots: Here’s How Artificial Intelligence Will Shape the Future of Shopping

Regular old retail is dead and companies are on a desperate mission to revive it. And that's where the bots…

Can Technology Help eBay Appeal to Younger Shoppers?

EBay wants to change its brand perception from online flea-market to upscale e-commerce destination.